Platform Support
Core
Drive operational excellence, automation, and ecosystem expansion for a Cloud marketplace platform, ensuring seamless operations, partner onboarding, and API-led integrations.
Role type
Senior IC Platform Support & Business Support Manager
Builds
Scalable cloud marketplace operations, automated partner/vendor ecosystems, and integrated billing/provisioning workflows
Domain
Cloud services / SaaS distribution / B2B marketplaces
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Platform operations management, API integration design, Vendor onboarding processes, Pricing governance configuration, Stakeholder collaboration, Process automation
Preferred skills
Microsoft CSP / Partner Center ecosystem knowledge, Cloud/SaaS distribution experience, ERP/PSA system integration
Technologies
Cloud marketplace platforms, ERPs, PSA tools, API frameworks
Responsibilities
Manage platform access, tickets, and escalations for business transaction flow; Lead integration initiatives between Marketplace and partner ecosystems; Drive end-to-end onboarding of new vendors; Configure and manage pricing and discount structures; Conduct platform demos and enablement sessions for partners; Act as operational bridge between internal teams and external partners
Seniority
Senior, hands-on IC