Quality Manager - Cargo Operation
Core
Drive operational excellence by capturing, validating, and analyzing key performance data to ensure real-time visibility and alignment across cargo operations.
Role type
Senior IC Quality Manager (Cargo Operations)
Builds
Daily, weekly, and monthly performance reports with actionable insights for operations leadership and frontline supervisors.
Domain
Aviation logistics / Cargo handling
Deliverable
dashboards & analysis
Required skills
KPI validation and monitoring, performance trend analysis, root cause isolation, stakeholder collaboration, process improvement leadership, data-driven decision making
Preferred skills
Proficiency in Power BI and cargo/logistics data systems, experience in line haul departures, flight departure optimization, and ramp operations
Technologies
Microsoft Excel, Power BI, cargo/logistics data systems
Responsibilities
Track and validate daily operational KPIs for accuracy and timeliness; Develop performance reports to guide operations leadership; Identify patterns and anomalies to drive continuous improvement; Monitor line haul departures and flight departure optimization metrics; Validate container scan compliance and track ramp operations performance; Act as a backup to the Data & Reporting Lead to preserve institutional knowledge.
Seniority
Senior, hands-on IC