OFFICE SUPERVISOR
Core
Lead the Cargo Office team to ensure cargo handling procedures and shipping logistics are carried out according to company and airline standards.
Role type
Senior IC operations supervisor (cargo/aviation)
Builds
Cargo handling operations and shipping logistics for airlines
Domain
Aviation ground services / Logistics
Required skills
Team leadership, compliance documentation, customer service, conflict resolution, training delivery, physical lifting (up to 70 lbs), radio communication, data entry, time management, problem-solving
Preferred skills
Cargo Agent experience
Technologies
Microsoft Office, company information system, radio equipment
Responsibilities
Develop work assignments for office agents and leads, make recommendations on hiring/promotion/disciplinary decisions, provide training to new employees, convey shipping instructions to customer services, retrieve/deliver import/export documents, accept cargo and dangerous goods per regulations, release imported freight upon CBP clearance review, collect air freight charges, handle customer phone calls, complete paperwork and freight manifests, follow safety protocols, attend required training
Seniority
Senior, hands-on IC