Account Manager - Cargo Operation
Core
Manage, direct, and coordinate all activities relating to cargo account operations, ensuring safety, efficiency, and regulatory compliance for ground handling services.
Role type
Senior IC Account Manager (Cargo Operations)
Builds
Safe and efficient cargo carriage processes, flight/load manifest/weight & balance control, and ground handling services for airlines.
Domain
Aviation logistics and ground handling
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, policy development, audit execution, training program management, stakeholder relationship building, conflict resolution, KPI monitoring, operational oversight, hazardous materials handling, ULD management
Preferred skills
Warehouse management experience, ability to work under pressure, detail orientation, multitasking, physical lifting capability (50-70 lbs)
Technologies
Microsoft Office programs
Responsibilities
Establish and maintain departmental policies and procedures for cargo operations; coordinate with customers, third-party providers, and government agencies; conduct periodic audits on cargo operations; produce and distribute training aids, directives, and manuals; evaluate employee training and performance records; maintain the Hazardous Materials Training Program; develop policies for safe ULD handling; monitor and report on KPIs; investigate irregularities, accidents, or complaints; ensure efficient operation of inbound and outbound flights; build and maintain relationships with internal and external stakeholders.
Seniority
Mid-to-Senior, hands-on IC with supervisory responsibilities