Office Agent
Core
Coordinate shipping details, complete compliance documentation, and provide customer service for cargo operations.
Role type
Office Agent (Cargo Operations)
Builds
Import/export document handling, cargo acceptance, and freight charge collection for airlines.
Domain
Aviation ground services / Logistics
Deliverable
client delivery
Required skills
Cargo handling, compliance documentation, customer service, data entry, basic math, problem-solving
Preferred skills
Cargo Agent experience
Technologies
Microsoft Office, company information system, radio equipment
Responsibilities
Convey shipping instructions to customer services counter, retrieve and deliver import/export documents, accept cargo and dangerous goods per regulations, release imported freight upon CBP clearance review, collect air freight charges, handle customer phone calls, report documentation discrepancies, complete paperwork and freight transfer manifests, follow safety protocols, complete required training.
Seniority
Entry-level, hands-on IC