Passenger Service Agent
Core
Handle check-in, boarding, baggage, and ticketing operations to ensure travelers are informed and on time while maintaining safety and security.
Role type
frontline passenger service agent (ground handling)
Builds
passenger boarding processes, baggage handling, ticket issuance, and flight movement coordination
Domain
aviation + ground handling
Deliverable
physical/clinical work
Required skills
customer service, safety compliance, ticketing and reservation management, baggage handling, flight schedule knowledge, document verification, radio communication, basic math, time management
Preferred skills
airline experience, face-to-face customer service experience
Technologies
computer systems, radio equipment, overhead announcement systems
Responsibilities
check passenger tickets and documents for validity, assist with reservations and ticket issuance, handle baggage checking and lost/damaged baggage claims, answer inquiries on flight schedules and fares, coordinate flight movement messages between gate and crew, enforce dangerous goods acceptance procedures, complete post-departure flight forms
Seniority
entry-level, hands-on IC