Passenger Service Agent (PT)
Core
Handle check-in, boarding, baggage, and ticketing operations to ensure travelers are informed and in the right place at the right time.
Role type
frontline passenger service agent (ground handling)
Builds
passenger boarding, baggage handling, ticket issuance, and flight movement coordination
Domain
aviation + ground handling
Deliverable
physical/clinical work
Required skills
customer service, safety compliance, ticketing, baggage handling, communication, computer literacy, math, time management
Preferred skills
airline experience, face-to-face customer service experience
Technologies
radio equipment, computer systems, overhead announcement systems
Responsibilities
check passenger tickets and documents for validity, assist with reservations and ticket issuance, handle baggage checking and lost/found activities, answer inquiries on flight schedules and fares, coordinate flight movement messages, enforce dangerous goods acceptance procedures, complete post-departure procedures
Seniority
entry-level, hands-on IC