Assistant Store Director, Customer Experience
Core
Drive a culture of exceptional service, lead service recovery, and manage workforce planning to optimize operations and customer experience in a luxury off-price retail environment.
Role type
Senior retail operations leader (Assistant Store Director)
Builds
High-touch customer experiences and operational excellence for luxury fashion retail
Domain
Luxury retail / Fashion
Deliverable
product features
Required skills
Service recovery leadership, Workforce management, Data-driven decision making, Strategic scheduling, Team coaching, Operational execution
Preferred skills
Clienteling strategies, KPI analysis, Change management, Product knowledge
Responsibilities
Model and reinforce relationship-based service behaviors, Lead resolution of escalated customer issues, Create strategic schedules aligning staffing to business needs, Use business data and KPIs to inform strategic decisions, Act as de facto store leader ensuring seamless operations, Coach team on best practices and performance alignment