Customer Manager
Core
Lead store service operations and act as the main ambassador for customer experience from the car park to the checkout.
Role type
Store Manager (Retail)
Builds
Store service standards and customer experience
Domain
Retail
Deliverable
product features
Required skills
Team leadership, operational knowledge of retail, change management, customer service focus, communication, flexibility
Responsibilities
Lead the store's service teams (Service, Back Office, Security, Cleaning), act on customer feedback, coach the team to improve routines and processes, resolve price discrepancies, develop team talent.