Director of Operations
Core
Drive store profitability and ensure efficient facilitation of the selling process in a luxury retail environment.
Role type
Director of Operations (Store Level)
Builds
Store operations, customer shopping experience, and selling organization support
Domain
Luxury Retail
Deliverable
product features
Required skills
P&L management, expense control, staffing management, HR administration, budgeting, vendor/credit management, facility maintenance oversight, technology proficiency
Preferred skills
4-year degree, 5+ years retail experience
Technologies
Google Workspace
Responsibilities
Oversee support tasks and lead store management; manage P&L and controllable expenses; handle accounting tasks (billing, invoicing, credit card reconciliation); manage merchandise flow and store organization; control staffing levels and payroll; maintain customer experience environment (cleanliness, temperature, music); oversee capital projects and repairs; manage HR tasks including associate relations, scheduling, payroll, PTO, and workers' compensation; liaise with Corporate IT for equipment functionality.
Seniority
Senior, hands-on IC