Analyst, MNR
Core
Investigate transactions to determine business loss, identify fraud anomalies, and handle inbound/outbound calls to ensure check points are met for optimal customer experience.
Role type
Fraud investigation analyst (call center)
Builds
Fraud detection workflows and customer resolution processes
Domain
Luxury retail fraud prevention
Deliverable
client delivery
Required skills
Fraud investigation, Call center operations, Collections experience, Anomaly detection, Fraud trend analysis, System error identification, Account takeover detection, Friendly fraud detection, Confidential information handling, Process improvement
Preferred skills
Strategic thinking, Results-driven mindset, Multi-tasking, Fast-paced environment adaptability, Problem-solving, Attention to detail, MS Office basics
Technologies
Slack, MS Office
Responsibilities
Review transactions to determine business loss, Highlight anomalies and work towards betterment of customer experience, Receive and make outbound calls, Identify false declines, Identify and escalate fraud trends on the platform, Observe customer transactions to identify fraudulent activity and cancel processing, Ensure confidentiality of collected information, Develop business strategies and process improvements