Manager Customer Experience
Core
Drive client retention and activation strategies, lead store-level branding and marketing activities, and manage event planning to enhance the luxury shopping experience.
Role type
Manager, Customer Experience (Retail)
Builds
Client relationships, seasonal event activations, and brand experiences for luxury retail customers.
Domain
Luxury Fashion Retail
Deliverable
product features
Required skills
Event planning and execution, client relationship management, data analysis, team leadership, budget management, cross-functional collaboration, strategic planning, community engagement, KPI monitoring.
Preferred skills
Experience with social media tools, Google Suite, Tableau, InDesign, executive-level presentation skills.
Technologies
Tableau, Google Suite, InDesign, CONNECT
Responsibilities
Develop and execute detailed action plans for store events; manage event scheduling, budgeting, and production; plan seasonal event calendars; cultivate relationships with philanthropic organizations and corporate partners; monitor client relationship KPIs; analyze store customer performance data; serve as a strategic business partner to the General Manager.
Seniority
Manager, hands-on leadership