Sales Experience Manager, Main Floor
Core
Leading the main floor sales experience at a luxury department store, focusing on customer service, team leadership, and driving department performance.
Role type
Senior retail operations manager (luxury fashion)
Builds
In-store sales performance and customer experience for Bergdorf Goodman
Domain
Luxury retail / Fashion
Deliverable
product features
Required skills
Luxury retail management, team leadership and coaching, budget planning, vendor/merchant relations, data analysis for customer trends, strategic goal setting
Preferred skills
MS Office proficiency, experience in fashion industry
Technologies
MS Office Product Suite
Responsibilities
Oversee merchandise operations and presentation standards; lead team execution and performance management; analyze customer behavior to adapt strategies; manage departmental budget; partner with buyers on business performance; enforce audit compliance and operational controls
Seniority
Senior, hands-on IC