Field Technician
Core
Install customer service drops/outlets, troubleshoot and repair reception performance issues, and ensure proper signal levels at customer premises.
Role type
Field Technician (Telecommunications/ISP)
Builds
Residential and business cable/internet service connections
Domain
Telecommunications / ISP
Deliverable
physical/clinical work
Required skills
Valid driver's license, problem solving, customer service, lifting to 80 lbs, ladder work, working in confined areas, working in all weather conditions
Preferred skills
3 months of customer service or related experience
Technologies
Electronic test equipment, online diagnostic tools
Responsibilities
Install customer service drops or outlets in residential and business properties; Use electronic test equipment and online diagnostic tools to troubleshoot and repair reception performance issues; Ensure proper upstream and downstream signal levels at each termination; Suggest upgrades of existing services and educate customers on equipment