Field Ops Manager
Core
Lead field operations teams to manage installation, maintenance, and repair of fiber-optic networks while ensuring safety, quality, and customer satisfaction.
Role type
Senior Field Operations Manager
Builds
Fiber-optic network infrastructure and customer connectivity services
Domain
Telecommunications / Cable & Internet
Deliverable
Physical/clinical work (field operations)
Required skills
Team leadership, fiber-optic network maintenance, safety compliance, budgetary control, P&L management, project management, community relations, contractor management, technical aptitude
Preferred skills
Associate or Bachelor's degree, exposure to sales/marketing/engineering/accounting, familiarity with Microsoft Teams/Power BI/Excel, valid driver's license
Technologies
Microsoft Teams, Power BI, MS Excel
Responsibilities
Lead field operations teams to meet daily performance goals; hire, train, and develop high-functioning teams; oversee installation, maintenance, and repair activities for quality and efficiency; ensure safety compliance and provide safety equipment; resolve complex customer issues and network outages; manage contractor utilization; handle budgetary control, CIR preparation, P&L, and purchase orders; participate in community and industry meetings.
Seniority
Senior, hands-on IC with team leadership