Business Field Technician
Core
Install and repair commercial and residential cable, fiber, and internet services while troubleshooting signal issues and educating customers.
Role type
Field Technician (Telecommunications/ISP)
Builds
Residential and business connectivity (cable drops, fiber, WiFi, Ethernet)
Domain
Telecommunications / ISP
Deliverable
physical/clinical work
Required skills
customer service, troubleshooting, signal level testing, equipment installation, ladder work, lifting, driving
Preferred skills
RF equipment operation, digital meter usage, Volt-Ohm meter usage, problem solving
Technologies
EPON, fiber, switches, Ethernet, WiFi access points, electronic test equipment, online diagnostic tools
Responsibilities
Install customer service drops or outlets in residential and business properties; troubleshoot and repair reception performance issues from customer equipment to distribution amplifier; ensure proper upstream and downstream signal levels; suggest service upgrades and educate customers on equipment use.
Seniority
Entry-level to Junior, hands-on IC