Providermanager Schwerpunkt Qualität Voll-/Teilzeit (m/w/d)
Core
Ensuring and developing quality standards for the billing service and external providers through audits, analysis, and process improvements.
Role type
Quality Management Manager
Builds
Quality management processes and reporting for billing services
Domain
Energy services / Utilities
Deliverable
dashboards & analysis
Required skills
Quality management, process management, audit execution, data analysis, stakeholder management, contract management, reporting, cross-functional collaboration
Preferred skills
English (good), travel readiness
Technologies
N/A
Responsibilities
Conduct quality audits and reviews for voice and written communications; analyze quality metrics to identify improvement opportunities; develop and maintain quality management frameworks for billing services; create reports and drive concrete quality improvement measures; collaborate with internal teams and external partners on service descriptions and contracts; lead regular quality discussions with external providers.
Seniority
Mid-Senior, hands-on IC