Senior Client Program Manager
Core
Ensure delivery of commitments to financial institution partners and drive client satisfaction through cross-organizational partnership.
Role type
Senior Client Program Manager
Builds
Client delivery processes, client engagement strategies, and scaled product adoption.
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
Business and IT program and project management, Financial Services industry experience, Driving delivery success, Business financial practices and accounting, Data-driven management and reporting
Preferred skills
Understanding complex business and technical concepts, Communication and presentation at C-level and technical levels, Thought leadership and influence, Establishing credibility with broad constituencies
Technologies
None stated
Responsibilities
Champion and execute client delivery and service processes, Champion voice of the customer feedback, Develop strong client relationships, Ensure alignment with key organizational partners, Provide feedback to leadership on new offerings, Map out and execute strategies for scaled product adoption, Identify improvement opportunities in project methodologies
Seniority
Senior, hands-on IC
