Trust & Safety Investigator I
Core
Investigate and resolve risk-related cases including fraud, missing vehicles, and safety issues for the Turo car-sharing marketplace.
Role type
Trust & Safety Investigator
Builds
Safety and security of the Turo community and marketplace
Domain
Peer-to-peer car sharing / Trust & Safety
Deliverable
client delivery
Required skills
Fraud investigation, risk signal analysis, interview techniques, case management, law enforcement liaison, data review
Preferred skills
CRM systems, Google Docs, MS Office, Mac expertise
Responsibilities
Respond to and investigate assigned risk cases, lead interviews with suspects and victims, review user accounts and transactions to identify fraud, communicate case developments and trends to management, foster relationships with law enforcement and external partners, manage escalations from customer support and claims
Seniority
Individual Contributor, 2+ years experience
