Senior Trust & Safety Investigator I
Core
Lead deep, structured investigations into high-risk, high-impact cases such as organized vehicle theft rings, federal criminal incidents, and complex fraud for a car-sharing platform.
Role type
Senior Trust & Safety Investigator (Complex Investigations Unit)
Builds
Independent case ownership, law enforcement partnerships, and proactive intelligence work to protect the platform and users.
Domain
Ride-sharing / Car-sharing platform security and fraud
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Fraud investigation, financial crime investigation, law enforcement experience, evidence preservation, chain of custody documentation, law enforcement coordination, multi-agency task force management, exigent event response, legal reporting, court testimony, data synthesis
Preferred skills
SQL or similar data query tools, Certified Fraud Examiner (CFE) or comparable credential, experience testifying in legal proceedings, experience liaising with federal agencies (HSI, CBP, FBI)
Technologies
Case management tools, SQL, Redshift
Responsibilities
Own end-to-end lifecycle of complex CIU cases including organized ring investigations and fraud; Conduct proactive federal level investigations and maintain intelligence sharing with federal partners; Lead internal investigations into criminal incidents referred from Critical Safety Response; Coordinate vehicle recovery operations including GPS/VIN verification and NICB liaison; Respond to exigent events like active border crossings and Amber Alerts; Prepare certified business records and sworn declarations for legal proceedings; Contribute to CIU SOPs and operational infrastructure.
Seniority
Senior, hands-on IC