Claims Total Loss Specialist
Core
Investigate high-impact vehicle damage claims, determine coverage applicability, and negotiate resolutions for Turo's car-sharing hosts.
Role type
Senior Claims Specialist (Total Loss)
Builds
Claims resolution outcomes and process improvements for Turo's host protection program
Domain
Insurance / Automotive / Car-sharing
Deliverable
client delivery
Required skills
Investigative mindset, independent judgment, collision damage theory, policy interpretation, damage assessment, negotiation, customer communication, multitasking
Preferred skills
Bachelor's degree
Technologies
macOS, Google Docs
Responsibilities
Investigate claims with high financial impact, interview customers and assess credibility, analyze damages and determine host eligibility for protection, communicate claim resolutions and policy applicability, review escalated claims and present to arbitration, recommend process improvements and KPIs
Seniority
Mid-level, hands-on IC