Customer Service Representative - Remote
Core
Answer inbound calls and emails from healthcare members and providers to resolve inquiries, input data, and promote Sharecare programs.
Role type
Customer Service Representative
Builds
Customer support interactions for healthcare members and providers
Domain
Digital healthcare / Health insurance
Deliverable
client delivery
Required skills
inbound call handling, data entry, problem analysis, HIPAA compliance, Microsoft Word & Outlook, keyboard proficiency, internet navigation
Preferred skills
medical records experience, ROI request knowledge, bilingual Spanish/English, multi-tasking
Responsibilities
Identify and prioritize caller needs, formulate resolution plans, maintain customer satisfaction, escalate issues internally, educate callers on program benefits, meet call center metrics
Seniority
Individual Contributor
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