Operations Manager - Medical Records Retrieval (Remote)
Core
Manage operations for a team of release of information specialists to ensure timely, high-quality retrieval of medical records for clients.
Role type
Operations Manager (Medical Records Retrieval)
Builds
Medical record retrieval services for healthcare providers, health plans, and government organizations
Domain
Digital Health / Healthcare Administration
Deliverable
client delivery
Required skills
Organizational leadership, team management, process standardization, performance measurement, budgeting, financial analysis, client relationship management, project management, HIPAA compliance, Microsoft Office proficiency
Preferred skills
Bachelor's degree, negotiation skills, analytical skills, problem-solving
Technologies
Microsoft Outlook, Word, Excel
Responsibilities
Lead a team of functional release of information specialists to achieve goals; organize and lead client meetings to ensure service expectations are met; hire, retain, coach, and mentor employees; manage daily operations and backup coverage; develop annual budgets and analyze financial performance; prepare monthly portfolio presentations for senior leadership; coordinate with Client Success to ensure customer satisfaction.
Seniority
Manager, hands-on leadership
