Bilingual Customer Service Representative - Remote
Core
Answer inbound calls and emails from healthcare members and providers to resolve inquiries, input data, and promote Sharecare programs.
Role type
Customer Service Representative
Builds
Healthcare benefits navigation and care management services
Domain
Digital healthcare / Health insurance
Deliverable
client delivery
Required skills
inbound call handling, data entry, HIPAA compliance, medical records knowledge, Microsoft Office, keyboard proficiency, internet navigation, multi-tasking, program promotion
Preferred skills
customer service experience, stakeholder partnership
Technologies
Microsoft Word, Outlook
Responsibilities
Identify and prioritize caller needs, formulate resolution plans, maintain customer satisfaction, perform problem analysis, educate callers on program benefits, meet call center metrics, document communications accurately, escalate issues internally.
Seniority
Individual Contributor