IT Business Analyst
Core
Administer core business applications, gather requirements, and deliver technology solutions to improve operational efficiency.
Role type
IT Business Analyst
Builds
Technology solutions for operational efficiency across dispatch, telematics, quality control, and CRM systems
Domain
Logistics / Fleet Management / ERP
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ERP administration (Oracle NetSuite), system configuration, user management, requirements gathering, process documentation, dashboard creation (PowerBI), system integration concepts, SaaS environment management, QA testing, helpdesk ticket management
Preferred skills
API integration, middleware familiarity, SaaS application management
Technologies
Oracle NetSuite, Samsara, Digital Fleet, PowerBI
Responsibilities
Administer and maintain core business systems including user account management and role configurations; Partner with business leadership to identify technology solutions for efficiency; Document current workflows and gather requirements for enhancements; Develop user stories and process documentation; Support development teams with requirement clarification and QA; Create and maintain operational dashboards and reports; Monitor system performance and troubleshoot issues; Manage system upgrades, releases, and UAT; Coordinate with external vendors on system enhancements and integrations; Manage helpdesk tickets for business applications.
Seniority
Mid-level, hands-on IC