Member Solutions Specialist I/II
Core
Secondary contact for repossessions, managing delinquent accounts, and negotiating resolutions to minimize loan losses.
Role type
Collections Specialist (Credit Union)
Builds
Collections workflows and member repayment plans
Domain
Financial Services / Credit Union Collections
Deliverable
client delivery
Required skills
legal collection process knowledge, negotiation, skip tracing, account portfolio management, regulatory compliance, debt collection communication
Preferred skills
computer proficiency, keyboarding, team collaboration, stress management
Technologies
Miser, Hostlink, Eltropy, WebXtender, FDI, credit bureau systems
Responsibilities
Approve reinstatement or redemption of repossessed vehicles; revoke delinquent credit lines; utilize right of offset; submit paperwork for judgments and garnishment releases; appear as witness in court; contact delinquent members to negotiate repayment; manage account portfolios based on due dates; perform skip tracing to locate members; document collection activities; refer members to credit counseling services.
Seniority
Individual Contributor, entry to mid-level