Branch Operations Manager Trainee
Core
A six-month structured development program preparing high-potential leaders for future Branch Operations Manager roles within VACU by providing hands-on experience across branch operations, sales leadership, member service, compliance, and team development.
Role type
Branch Operations Manager Trainee
Builds
Branch operations, sales leadership, member service, compliance, and team development capabilities
Domain
Banking / Financial Services
Required skills
Coaching, performance management, decision-making, cash handling, membership services, account opening, lending support, risk management, security practices, member service, sales practices, team development, compliance (BSA, OFAC, Information Security)
Preferred skills
Bachelor's degree in Business or related field, 2–4 years of experience in banking, financial services, or leadership roles
Technologies
None stated
Responsibilities
Demonstrate alignment with VACU's Strategic Plan, develop and apply effective coaching and performance management practices, partner with Area Managers and HR on employee development, monitor and influence performance metrics, ensure branch and individual goals are achieved, review member feedback to drive retention strategies, support daily branch operations, assist with audits and operational controls, deliver exceptional member service, coach team members to identify member needs, provide guidance to frontline employees, support onboarding and training of new employees
Seniority
Junior, Trainee