Patient Shipment Specialist
Core
Client-facing role managing patient-specific therapy programs, handling shipment setups, and providing concierge-level support to ensure patients receive their treatments efficiently.
Role type
Patient Shipment Specialist (Client Support)
Builds
Patient therapy delivery via non-commercial pharmacy and safe return programs
Domain
Healthcare / Innovative Medicine
Required skills
Patient outreach and education, shipment setup in pharmacy systems, documentation in computer systems, customer inquiry resolution, compliance with patient privacy laws, Microsoft Excel/Outlook/Word proficiency
Preferred skills
Bilingual Spanish speaking and writing, undergraduate degree
Technologies
Non-commercial pharmacy dispensing system, online shipment portal, Microsoft Excel, Outlook, Word
Responsibilities
Conduct initial and refill calls to patients, complete shipment setup in pharmacy systems, document all interactions in computer systems, maintain frequent contact with patients and field teams, resolve customer requests and escalate appropriately, coordinate shipments to HCP offices
Seniority
Entry-level to Mid-level, hands-on IC