Cyber Infrastructure Expert Support Engineer - AMER
Core
Advanced troubleshooting of hyper-convergent storage and computer clusters for Acronis customers and partners.
Role type
Senior Infrastructure Support Engineer
Builds
Cloud and hybrid datacenter solutions, including software-defined high-performance storage and compute clusters
Domain
Cyber protection, cloud infrastructure, virtualization
Deliverable
client delivery
Required skills
Linux administration and troubleshooting, networking (routing, DHCP, DNS, L2TP/IPSec, OpenVPN), virtualization (VMware ESXi, Hyper-V, KVM), container technologies, high-availability configurations, incident resolution, technical documentation
Preferred skills
RHCSA certification, additional languages (Spanish, French, Portuguese, German)
Technologies
Linux, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, OpenVPN, L2TP/IPSec
Responsibilities
Troubleshoot and resolve technical incidents for customers and partners, interact with Engineering and Business departments to resolve complex issues, train and mentor junior team members, develop technical documentation and knowledge base articles
Seniority
Senior, hands-on IC