Restaurant Floor Manager
Core
Lead front-of-house operations for an upscale American sports bar and kitchen, ensuring service standards, team performance, and financial results.
Role type
Restaurant Floor Manager (Outlet Leader)
Builds
Front-of-house service experience for corporate events, cocktail receptions, and social gatherings
Domain
Hospitality / Restaurant Management
Deliverable
product features
Required skills
Front-of-house operations management, staff supervision and training, inventory management, financial reporting analysis, guest complaint resolution, regulatory compliance monitoring
Preferred skills
High-volume upscale restaurant experience, fast-paced environment adaptability, team motivation, multi-tasking, POS system proficiency
Technologies
Microsoft Office, POS systems
Responsibilities
Lead and manage all front-of-house operations; Establish and uphold service and performance standards; Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees; Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service; Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; Review sales, labor, and financial reports to track performance, control costs, and identify opportunities; Resolve guest complaints and use feedback to drive continuous improvement; Conduct regular team meetings to communicate goals, new procedures, and upcoming events.
Seniority
Mid-level, hands-on IC