Customer Quality Engineer
Core
Own the end-to-end customer quality resolution process from complaint to resolution, driving continuous improvement in customer loyalty and defect reduction.
Role type
Senior IC quality engineer (customer-facing)
Builds
Reliable products and improved quality processes for the target market
Domain
Semiconductor / Microprocessor
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
problem solving, data analysis, cross-functional team leadership, customer negotiation, process control, Six Sigma tools, technical reliability consulting
Preferred skills
Application Engineering or Design experience on microprocessor, overseas education or working experience
Technologies
microprocessor
Responsibilities
Manage customer return process including problem solving; Provide follow-up on customer failure analyses; Act as customer advocate for product quality; Interface with internal and external factories on reliability and quality issues; Lead product teams and factories through quality issue resolution; Coordinate and/or Participate in the Change Action Board (CAB); Participate in Material Review Boards (MRB)
Seniority
Senior, hands-on IC