Member Services Supervisor
Core
Supervise Member Service Representatives (MSRs) at a credit union branch, ensuring operational compliance, cash security, and staff performance.
Role type
Front-line operations supervisor (credit union)
Builds
Daily branch operations, member account services, and cash handling processes
Domain
Financial services / Credit Union
Required skills
Cash handling, staff supervision, regulatory compliance, customer service, scheduling, conflict resolution, data entry, keyboard skills
Preferred skills
Team collaboration, mission-driven mindset, bilingual communication (English/Spanish)
Technologies
Microsoft Office (Excel, Word, Outlook), proprietary credit union systems
Responsibilities
Ensure workstations are organized and equipped; evaluate MSR documents for compliance; control cash and negotiable items; conduct cash drawer audits; train new MSRs; resolve member account problems; develop staff schedules; participate in hiring; adhere to Bank Secrecy Act and AML rules.
Seniority
Individual Contributor, supervisory level