Patient Relations Administrator
Core
Coordinate patient care, schedule appointments, verify insurance, and process referrals for integrated behavioral health services.
Role type
Staff-level patient relations administrator
Builds
Integrated behavioral health care access and continuity
Domain
Healthcare administration / Behavioral health
Required skills
Insurance verification, prior authorization management, appointment scheduling, patient communication, EHR data entry, intake screening administration, financial assistance processing, compliance monitoring
Preferred skills
Multitasking, cooperative teamwork
Technologies
EHR systems
Responsibilities
Contact insurance carriers to verify behavioral health benefits and pre-authorization requirements; submit and track prior authorization requests; guide patients through fee-for-service agreements and informed consent; schedule initial and follow-up behavioral health appointments; track referrals within the EHR to ensure continuity of care; process applications for sliding-scale fees; monitor patient chart records for compliance with consents and intake screeners.
Seniority
Staff, hands-on coordinator