Process Excellence Sr. Manager
Core
Lead retail operations and process improvement initiatives to enhance store performance, efficiency, and profitability across the North America Direct-to-Consumer business.
Role type
Senior Manager, Retail Operations & Process Excellence
Builds
Scalable operational solutions and consistent execution of retail processes across stores and corporate functions
Domain
Retail operations, North America Direct-to-Consumer
Required skills
Strategic thinking, retail operations expertise, process improvement leadership, cross-functional partnership, data-driven decision-making, team leadership, change management, performance metrics design
Preferred skills
Six Sigma, Prosci, CBPL certifications
Technologies
Retail systems, data analytics tools
Responsibilities
Lead and develop a high-performing team focused on delivering operational improvements and business results; Drive the retail process excellence strategy by identifying opportunities to improve productivity, efficiency, and profitability across the store fleet; Partner with executive and cross-functional leaders to gain alignment, influence priorities, and advance strategic initiatives; Use data and operational insights to identify opportunities, solve complex business challenges, and drive informed decision-making; Champion consistent execution of retail processes, policies, and operational standards across stores and corporate teams; Establish performance metrics and reporting that enable continuous improvement and support achievement of business objectives
Seniority
Senior, hands-on IC with team leadership