Engineer II, Systems Reliability Engineering
Core
Support global supply planning capabilities by ensuring the stability, reliability, and continuous improvement of o9 and connected enterprise systems.
Role type
Senior IC systems reliability engineer (supply chain planning)
Builds
Stable and reliable o9 supply planning processes, planning runs, master data, and transactional data services
Domain
Supply chain planning / Enterprise systems
Required skills
o9 platform expertise, supply planning processes, issue triage, root cause analysis, SQL, Python, R, AI-driven support automation, monitoring tools, IT service management
Preferred skills
Experience with integrations, interfaces, batch jobs, reporting, reconciliation processes, automated triage, ticket summarization, knowledge retrieval, workflow automation, anomaly detection
Responsibilities
Lead production support for o9 supply planning processes and user-impacting issues; Drive issue triage and root cause analysis across o9, integrations, job schedules, and reporting systems; Partner with business and engineering teams to resolve incidents and support system releases; Improve operational reliability through monitoring, alerting, and continuous improvement initiatives; Identify and implement AI and automation opportunities for support workflows
Seniority
Mid-level, hands-on IC
