Engineer I,Systems Reliability Engineering
Core
Ensure stability, reliability, and continuous improvement of o9 Supply Planning capabilities across planning processes, data, integrations, and AI-enabled support automation.
Role type
Systems Reliability Engineer (Supply Planning)
Builds
o9 Supply Planning operations, AI-enabled support improvements, and operational effectiveness
Domain
Supply Chain / Enterprise Applications
Required skills
o9 Supply Planning support, supply planning processes, SQL, Python, R, data analysis, AI-enabled support, workflow automation, operational monitoring
Preferred skills
knowledge of supply-demand matching, inventory management, capacity constraints, exception management, SAP integrations
Responsibilities
Support daily o9 Supply Planning operations including planning runs, workflow monitoring, solver outputs, and exception management; Investigate incidents, service requests, data issues, and recurring support questions; Validate master data, transactional data, and integrations between o9 and enterprise systems; Prepare issue summaries, test evidence, root cause documentation, and knowledge articles; Contribute to AI-enabled support improvements such as knowledge search, ticket summarization, and workflow automation
Seniority
Mid-level, hands-on IC
