Manager, Systems Reliability Engineering (MGMT)
Core
Lead a team ensuring the reliability and operational performance of global supply chain technology platforms supporting warehouse, transportation, and labor operations.
Role type
Manager, Systems Reliability Engineering
Builds
Global distribution and logistics technology platforms
Domain
Supply chain technology / Enterprise IT operations
Required skills
Team leadership, incident management, problem management, change management, release management, service level agreement (SLA) management, operational metrics analysis, vendor relationship management, disaster recovery planning, business continuity planning
Preferred skills
Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Labor Management Systems (LMS), SAP integrations, observability platforms, AI-enabled insights for operational improvement
Technologies
Manhattan, Centiro, MuleSoft, Talend, SAP, ServiceNow, Microsoft Power BI, Tableau, SQL Server, Oracle, Snowflake, Microsoft Azure, warehouse automation
Responsibilities
Lead, coach, and develop a team of reliability engineers and support professionals; Own service performance, operational KPIs, and incident response effectiveness; Drive disciplined execution of ITIL processes; Partner with operations, engineering, and vendors to ensure reliable business operations; Use operational metrics and AI insights to reduce incident recurrence and improve production readiness
