B2B Operations Coordinator
Core
Support and evolve digital platforms powering wholesale team customer engagement across North America, ensuring seamless seasonal launches and accurate product data.
Role type
B2B Operations Coordinator (Digital Platforms)
Builds
Internal and external B2B digital tools for sales teams and customers
Domain
Retail / Wholesale / eCommerce
Deliverable
product features
Required skills
eCommerce operations, cross-functional partnership, process improvement, data accuracy, platform issue triage, UAT support, Excel, JIRA, Confluence, SharePoint
Preferred skills
None stated
Technologies
JIRA, Confluence, SharePoint, Excel
Responsibilities
Support daily operations of B2B digital platforms, coordinate seasonal launches by managing product data and site readiness, partner with Sales to translate business needs into requirements for Product and IT, serve as liaison between Sales and Product, monitor platform performance and coordinate resolution of issues, ensure accuracy of product and marketing content, support user onboarding and training, manage user access and permissions, identify opportunities to streamline workflows, contribute to platform enhancements via feedback and documentation
Seniority
Mid-level, hands-on IC