Workforce Analytics Specialist I
Core
Generate reports, analyze performance metrics, and provide workforce management support to ensure service standards are met and exceeded.
Role type
Workforce Analytics Specialist
Builds
Operational reports and workforce management insights
Domain
Life Sciences / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Report generation, Microsoft Excel, Workforce management systems, Analytical problem-solving, Data management accuracy
Preferred skills
Scientific or technical certification, Genesys Cloud experience
Technologies
Microsoft Office suite, Genesys Cloud
Responsibilities
Generate reports, Analyze performance metrics, Provide workforce management support, Manage product data, Coordinate schedules
Seniority
Entry-level, no prior experience required
