Field Service Engineer III, LCMS - SF Bay Area, CA
Core
Provide expert on-site installation, maintenance, and repair for sophisticated analytical and microscopy equipment (Chromatography and Mass Spectrometry) at customer labs.
Role type
Senior Field Service Engineer (Analytical Instruments)
Builds
Operational reliability of LCMS and chromatography systems for research institutions, universities, and industrial facilities
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
Hardware and software diagnostics, ultra-high vacuum systems, high voltage electronics, complex electro-mechanical systems, technical documentation interpretation, customer training, preventive maintenance, troubleshooting
Preferred skills
Mentoring and training others, meeting customer satisfaction goals
Technologies
Service ticket management software, Microsoft Office suite, service management software
Responsibilities
Perform on-site installation, preventive maintenance, and repair support; Handle personal parts inventories and complete service reports; Train customers in equipment and software; Review customer data and run factory protocols to troubleshoot instrumentation; Share diagnostic information with engineering and factory teams
Seniority
Senior, hands-on IC