Supervisor, Customer Service

Bangalore, IndiaFull-time2026-10-19 → 2026-11-10

Core

Lead and support Customer Care Team Leaders in a fast-paced inbound support center handling escalated issues and operational flow for North America, EMEA, and APJ markets.

Role type

Senior IC customer service supervisor

Builds

Inbound customer support operations and order management processes

Domain

Life sciences / B2B customer support

Deliverable

dashboards & analysis

Required skills

People management, operational efficiency optimization, stakeholder communication, performance management, root cause analysis, training and coaching, recruitment support, reporting

Preferred skills

Bachelor's degree, 10+ years in customer care, 4+ years in leadership, experience with order processing, knowledge of Oracle/SAP/WFM systems, Microsoft Office expertise

Technologies

Oracle, SAP, Workforce Management systems, Microsoft Office (Visio, Excel, PowerPoint, Macros)

About thermofisher

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.