Lead Service Support Representative
Core
Coordinate essential laboratory services for scientific research by acting as the primary liaison between customers, service vendors, and internal teams.
Role type
Lead Service Support Representative
Builds
Laboratory support services for scientific research
Domain
Life Sciences / Laboratory Operations
Required skills
Work order processing, Service scheduling, Asset record management, CMMS proficiency, Inventory management, Vendor coordination, Safety protocol compliance, Data accuracy, Multi-priority management, Laboratory equipment knowledge
Preferred skills
Laboratory operations experience, Knowledge of laboratory equipment and operations
Technologies
Microsoft Office (Excel, Outlook), Computerized Maintenance Management Systems (CMMS)
Responsibilities
Manage work order processing, Coordinate service scheduling, Maintain accurate asset records, Escort vendors and coordinate service activities, Implement improvement initiatives
Seniority
Mid-level, hands-on IC