Sr Customer Service Administrative
Core
Hybrid administrative and technical role supporting customer service operations and pipette maintenance within a Calibration Lab.
Role type
Senior Customer Service Administrator (Technical Support)
Builds
Customer service documentation, quotes, purchase orders, and pipette maintenance services
Domain
Life Sciences / Laboratory Equipment / Calibration
Required skills
Customer communication, pipette maintenance, preventative maintenance, work order management, shipping/receiving coordination, Microsoft 365 proficiency, organizational skills, manual dexterity
Preferred skills
High School Diploma or equivalent
Responsibilities
Receive and process customer equipment for calibration and repair, prepare customer quotes and process purchase orders, communicate service updates and findings to customers, maintain work orders and service records in CRM, perform preventative maintenance on manual and electronic pipettes, coordinate equipment shipping and receiving
Seniority
Individual Contributor
