Director, US Sample Management & Site Services
Core
Provide operational leadership for the US pre-analytical sample journey, ensuring accurate, compliant, and predictable flow of specimens from receipt to testing-ready handoff in a high-volume, regulated clinical laboratory environment.
Role type
Director, US Sample Management & Site Services
Builds
End-to-end pre-analytical workflows, sample processing, storage, and testing-ready handoffs for clinical trials
Domain
Life sciences / Clinical laboratory operations / Pre-analytical sample management
Required skills
Executive-level operational leadership, Clinical laboratory sample management, Quality systems and regulatory compliance, High-volume workflow management, Data-driven performance management, Lean/continuous improvement, Cross-functional process integration, Budgeting and financial acumen, Talent development and organizational capability building
Preferred skills
Advanced degree in life sciences or operations, Experience leading operational transformation and large teams, Experience in healthcare or life sciences logistics
Technologies
Standard office equipment and technology
Responsibilities
Develop and execute operating strategy aligned with business priorities and quality requirements; Own end-to-end performance for specimen receipt, accessioning, processing, routing, and handoff; Lead US Site Services for exception management and problem resolution; Establish and manage operational KPIs including turnaround time, backlog, and quality events; Build a robust operating management system with standard work and root-cause problem solving; Ensure compliance with quality systems, regulatory requirements, and safety standards; Own workforce planning, staffing, training, and leadership development; Partner with Laboratory Operations, Client Delivery, and Quality to resolve issues and improve flow; Develop operating plans, budgets, and capacity plans; Lead change initiatives and automation opportunities; Recruit, develop, and retain high-performing leaders and teams
Seniority
Director, strategic leadership and large team management