Team Leader, Customer Site
Core
Leads on-site staff to deliver outsourced laboratory services including lab materials management, shipping/receiving, and lab concierge for customers.
Role type
Team Leader, Customer Site
Builds
Outsourced on-site laboratory services
Domain
Life Sciences / Laboratory Services
Deliverable
client delivery
Required skills
Team leadership, staff training and evaluation, customer relationship management, process improvement, data collection and reporting, operational efficiency monitoring
Preferred skills
GXP experience, Bachelor's degree
Technologies
None stated
Responsibilities
Lead and supervise on-site staff; ensure high-quality service delivery and customer needs are met; collaborate with Program/Site Managers on value creation and reporting; evaluate employee training needs and develop career paths; report business metrics and identify new opportunities.
Seniority
Mid-level, hands-on IC
