Product Support Engineer (m/f/d) GIRMS
Core
Provide expert technical support for Gas Isotope Ratio Mass Spectrometry (GIRMS) products, including Delta Q, 253 Plus, and Orbitrap Isora/Isora Pro mass spectrometers, resolving issues, supporting installations/maintenance, and driving product quality improvements.
Role type
Senior Product Support Engineer (Scientific Instruments)
Builds
High-end measurement and analysis instruments for Life Sciences and Inorganic MS markets
Domain
Life Sciences / Mass Spectrometry / Scientific Instrumentation (via careerplan.io/jobs/R-01366173-product-support-engineer-mfd-girms-at-thermofisher)
Deliverable
physical/clinical work
Required skills
Troubleshooting electronic systems, Training delivery, Analytical and diagnostic skills with scientific equipment, Systematic problem-solving, Microsoft Office proficiency
Preferred skills
Experience with Thermo Fisher Orbitrap and GIRMS Mass Spectrometers, Graduate-level qualification in Electronics/Science/Physics, Experience in providing trainings or workshops
Technologies
Delta Q, 253 Plus, Orbitrap Isora/Isora Pro, Factory Communication documents
Responsibilities
Resolve and monitor technical problems of GIRMS product line, Provide support to Service Engineers during installations, repairs, and maintenance, Collaborate closely with the Field Service Organization, Support software updates globally, Train Field Service Engineers, Create and distribute Factory Communication documents
Seniority
Senior, hands-on IC
