Customer Site Supervisor
Core
Lead daily supervision of a multi-site customer lab team, overseeing service offerings including order management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support.
Role type
Senior IC Customer Site Supervisor
Builds
Integrated lab service, support, and supply management for customer laboratories
Domain
Life Sciences / Laboratory Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership and supervisory abilities, employee lifecycle management, process improvement, safety program leadership, analytical problem solving, chemical handling knowledge, Microsoft Office proficiency
Preferred skills
GxP experience, IATA/DOT certification, OSHA General Industry knowledge, Bachelor's degree in related field
Technologies
Microsoft Office suite, software for reagent batch records and chemical inventory tracking
Responsibilities
Lead diverse cross-functional team of on-site lab specialists, deliver on committed contractual scope of work, act as liaison between customer and Thermo Fisher, write and implement SOPs and conduct site audits, define new service opportunities, drive process improvement initiatives, lead and support safety programs
Seniority
Senior, hands-on IC
