Global Technical Support Specialist III - Digital

Hillsboro, Oregon, USA💼 Full-time🗓 2026-08-04 → 2026-09-26

Core

Provide worldwide 3rd line technical support for Digital products connected with Electron Microscopes, performing root cause analysis and postmortem reviews.

Role type

Senior IC technical support specialist (digital/electronics)

Builds

Digital workflow technology solutions for Electron Microscopes

Domain

Life Sciences / Scientific Instruments / Electronics

Deliverable

client delivery

Required skills

root cause analysis, postmortem analysis, global software project experience, product data management (ECR/O or NPI), cross-functional collaboration, technical documentation

Preferred skills

Product Data Management (ECR\O or NPI) knowledge

Technologies

Electron Microscopes, Digital workflow software

Responsibilities

Provide worldwide 3rd line technical support for Digital products connected with Electron Microscopes, Perform root cause analysis and postmortem reviews for support calls, Collaborate with Production, R&D, and Global Digital teams, Analyze data to lower installation and warranty costs, Drive continuous improvement via MyPPI, CAPA, and NPI projects, Maintain effective documentation (IMS, EMS)

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About thermofisher

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.