Scheduling Team Supervisor
Core
Coordinate customer care and scheduling activities across the UK, Ireland, and Nordics to ensure timely, accurate support and efficient operations.
Role type
Senior IC scheduling and customer care team supervisor
Builds
Reliable customer care and scheduling support across multiple countries
Domain
Customer service and operational logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, workload planning, stakeholder communication, process compliance, data accuracy, ERP/CRM system knowledge, continuous improvement
Preferred skills
Customer care or scheduling experience, Nordic language skills
Technologies
SAP, C4S
Responsibilities
Provide day-to-day operational leadership and guidance to the team, Monitor workload distribution and resource planning, Ensure timely and accurate handling of customer inquiries and scheduling activities, Monitor and review key performance metrics for customer care and scheduling, Identify and drive opportunities to improve systems and processes, Train, coach, and develop team members
Seniority
Senior, hands-on IC