Technical Support Specialist II
Core
Support installation, uptime, and repair of sophisticated analytical equipment and systems, including electron microscopes and semiconductor tools.
Role type
Technical Support Specialist II (Hardware/Software)
Builds
Service tools, repair and installation work instructions, diagnostic and test procedures, troubleshooting documentation.
Domain
Semiconductor / Electron Microscopy / High-tech manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multidisciplinary troubleshooting, analytical equipment operation, technical writing, project leadership, field service partnership
Preferred skills
Experience with LDB, experience with wafer steppers or medical equipment, Bachelor's degree in Applied Physics/Electronics/Electro-Mechanics
Technologies
Electron Microscopes, Wafer Steppers, MRI-scan, pharmaceutical equipment, semiconductor equipment
Responsibilities
Diagnose and repair assigned product lines in partnership with field service; Develop technology roadmaps and service requirements with Marketing and NPD; Analyze equipment downtime to improve MTTR and MTBF; Create work instructions for service tools, parts, and diagnostic procedures; Provide feedback to product quality teams for improvement projects.
Seniority
Mid-level, hands-on IC